Refund & Returns Policy
We want you to love your fragrance. Because perfumery is a hygiene-sensitive category, please read carefully.
- Eligibility: you may request a return within 7 days of delivery if the item is unused, unopened, and in original packaging, or if it arrived damaged, defective, or incorrect.
- Not eligible: opened/used fragrance units (for hygiene/safety), and items returned after 7 days.
- Damaged/wrong item: email flowertrailperfumes@gmail.com within 48 hours of delivery with photos (an unboxing video helps fastest) and your order number; we'll arrange a replacement or refund at no cost to you.
- How to start: contact flowertrailperfumes@gmail.com with your order number and reason. We'll share return instructions.
- Refunds: approved refunds are issued to your original payment method within 7–10 business days of us receiving and inspecting the return. Original shipping (if any) is non-refundable except for damaged/incorrect items.
- COD orders: refunds are made via UPI or bank transfer to details you provide.