We offer free shipping across India on orders over ₹999. Smaller orders carry a small flat fee shown at checkout before you pay.

Orders are typically packed and dispatched within 24–48 working hours. You'll get an email with a tracking link the moment it leaves us.

Most metro pincodes arrive in 2–4 working days; other locations usually 4–7. You can check an estimate for your exact pincode right on each product page.

We ship pan-India through trusted couriers. If a pincode is ever non-serviceable, our team will reach out and sort it with you.

UPI, credit/debit cards, net-banking, popular wallets, and Cash on Delivery — all available at checkout.

Yes, COD is available across India. Just choose it at checkout; pay the courier when your order arrives.

Always. Checkout is fully SSL-encrypted and handled by Shopify's secure, PCI-compliant payment gateway — we never see or store your card details.

Yes — a proper tax invoice is generated for every order and shared by email.

Each format is a little different — gels and diffusers sit in the cabin, sprays refresh in seconds, and hanging cards clip to your mirror. Every product page lists exactly how to use that item.

It depends on format and how often you drive — gels and hangings release steadily over weeks, while sprays last as long as you keep refreshing. The product page shows a longevity meter for each fragrance.

Absolutely. Our fragrances work beautifully in wardrobes, small rooms, and workspaces too — anywhere you want a clean, lasting fragrance.

Take our 60-second Fragrance Quiz on the homepage — four questions and we'll point you to the world (Blissence, Gale, Roman or Fragrojet) made for you.

100% original. Every Flowertrail fragrance is composed in India, balanced note by note — never a copy of someone else's work.

Yes. Each fragrance is built around quality fragrance oils and formulated for enclosed cabins — engineered to withstand cabin heat of up to 65–70°C, so a hot, parked car is no problem. As with any fragrance, keep away from open flame and out of reach of children.

They're the way a fragrance unfolds — the bright first impression (top), the character that settles in (heart), and the lasting depth (base). Each product page maps these out for you.

Yes — fragrances within the same world layer beautifully. Look for the "Complete the set" suggestions on each product page.

Head to our Track Order page and enter your AWB or order number — you'll jump straight to live courier tracking. The link is in the footer of every page.

If it hasn't shipped yet, we can usually help. Use the Support button (bottom-right of any page) and send us your order number quickly — we'll do our best.

Check your spam/promotions folder first. If it's truly missing, send us your name and the email/phone used and we'll confirm it right away.

Yes — add a gift message right in the cart, and we'll include it with the order. No prices appear on the packing slip.

If something arrives wrong or damaged, we'll make it right. Unused, sealed items in original packaging are eligible within the window stated in our Refund Policy (linked in the footer).

We're sorry! Within 48 hours of delivery, send us a photo using the Support button or by email, and we'll arrange a replacement or refund.

Once approved, refunds are initiated immediately and usually reflect in 5–7 working days depending on your bank or payment method.

We stand behind every bottle. If a sealed product is faulty, we'll replace it — just reach out with your order details.