Privacy Policy

Flowertrail Private Limited (“Flowertrail”, “we”, “us”) operates flowertrailperfumes.com. We respect your privacy and handle your personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law. This policy explains what we collect, why, and the choices you have.

What we collect

  • Identity & contact: your name, email address, phone number, and shipping/billing address, provided when you order, create an account, or contact us.
  • Order data: products purchased, order value, and delivery history.
  • Payment: payments are processed securely by our payment partners (Razorpay and Shopify's checkout infrastructure). We never see or store your full card, UPI, or banking credentials.
  • Device & usage: basic analytics such as pages visited, device type, and approximate location, collected via cookies and similar technologies.
  • Communications: messages you send us by email or WhatsApp, and your marketing preferences.

Why we use it

  • To accept, fulfil, ship, and deliver your orders, and to send order and delivery updates.
  • To process payments and prevent fraud.
  • To provide customer support and handle returns, refunds, and warranty requests.
  • To improve our store, products, and browsing experience.
  • To send offers and updates — only if you opt in, and you can unsubscribe at any time.

Our lawful bases are your consent, performance of our contract with you, and our legitimate interest in running and protecting the store.

Who we share it with

Only service providers who help us run the store, strictly for that purpose: courier and logistics partners (to deliver your order), payment processors (to take payment), Shopify (our e-commerce platform), and analytics/communication tools. Each partner receives only what it needs. We do not sell or rent your personal data to anyone. We may disclose data where required by law or a competent authority.

Cookies

Essential cookies keep the site and your cart working. Optional analytics and marketing cookies help us understand what's working; you can decline these via the cookie notice or your browser settings without affecting your ability to shop.

Data retention & security

We keep personal data only as long as needed for your orders and for tax, accounting, and legal obligations, after which it is deleted or anonymised. Data is stored on secure, access-controlled systems; payment data is handled end-to-end by PCI-DSS-compliant processors.

Your rights

You may request access to, correction of, or deletion of your personal data, withdraw consent for marketing, or raise a grievance about how your data is handled. Write to flowertrailperfumes@gmail.com with the subject “Privacy request” and we will respond within a reasonable time, and in any case as required by law.

Grievance & contact

Flowertrail Private Limited (CIN: U20234HR2024PTC126908)
D-6/3B, DLF Alameda, Near SPR Road, Sector 73, Gurgaon – 122001, Haryana, India
Email: flowertrailperfumes@gmail.com

We may update this policy from time to time; the latest version always lives on this page. Last updated: 26 July 2026.